Prompt Care When Something Goes Wrong
When you need urgent dental care, our team is here to provide prompt, compassionate support. We assess the problem, work to relieve discomfort and provide the appropriate treatment to help prevent further complications.
If you are in pain, have swelling or have damaged a tooth, call New'Gen Dental Surgery on 03 5792 2055 as early in the day as possible. We keep time available for urgent problems during our opening hours.
Send an enquiryWhat Counts as a Dental Emergency
Contact us promptly if you have:
- Toothache that is severe, persistent or keeping you awake
- Swelling of the gum, face or jaw
- A broken, chipped or cracked tooth
- A tooth that has been knocked out
- A lost filling or crown
- Bleeding that will not stop after a dental procedure
- An injury to the mouth, lips or jaw
- Pain or infection around a wisdom tooth
If you are unsure whether your problem is urgent, call us and describe what has happened. Our team will advise you.
Outside Our Opening Hours
We are open Monday to Friday from 9am to 5pm, and closed on weekends.
For a medical emergency, uncontrolled bleeding, difficulty breathing or swallowing, or a significant facial injury, call 000 or go to your nearest hospital emergency department. Facial swelling that is spreading or affecting your breathing needs immediate medical attention, not a wait until morning.
What to Do Before You Get to Us
- Knocked-out adult tooth
- handle it by the crown, not the root. If it is clean, try to reinsert it into the socket. If not, keep it in milk and contact us immediately. Time matters.
- Broken tooth
- rinse with warm water and keep any fragments. Avoid chewing on that side.
- Toothache
- rinse with warm salty water. Do not place aspirin against the gum, as it can burn the tissue.
- Swelling
- call us the same day. Do not wait to see whether it settles.
- Lost filling or crown
- keep the crown if you have it and avoid chewing on that side.
What Happens at an Emergency Appointment
We assess the problem, take any imaging needed, and work to relieve your discomfort. Depending on what we find, we may complete treatment on the day or stabilise the situation and arrange a follow-up appointment.
We will explain what has happened, what the options are and what each involves before proceeding.
Book Your Appointment
In pain? Call New'Gen Dental Surgery on 03 5792 2055.
- Phone
- 03 5792 2055
- Address
- 72 Anzac Avenue, Seymour VIC 3660
- Hours
- Monday to Friday, 9am to 5pm
Wheelchair access is available at the rear of the practice. HICAPS is available for on-the-spot health fund claiming, so please bring your health fund card. We are a preferred provider for Medibank and Bupa, and we participate in Smile.com.au. Payment plans are available through DentiCare and Pretty Penny Finance.
Health funds
Frequently Asked Questions
We keep time available for urgent problems during our opening hours, Monday to Friday. Call 03 5792 2055 as early in the day as possible and describe what has happened.
Hold it by the crown, reinsert it into the socket if you can, or keep it in milk. Contact us immediately, as prompt treatment gives the best chance of saving the tooth.
For a medical emergency, uncontrolled bleeding, difficulty breathing or a significant facial injury, call 000 or attend your nearest hospital emergency department. Otherwise, call us when we open.
It can be. Swelling that is spreading, affecting your eye, or making it difficult to swallow or breathe requires immediate medical attention. Call 000 or attend an emergency department.
Sometimes. In other cases we relieve the pain and stabilise the tooth, then arrange a follow-up to complete treatment properly.
We treat patients under WorkCover and TAC arrangements. Let our team know when you call so we can confirm what is required.